This is one practical and fast moving
program that delivers more than it promises... it had better! The emphasis
is on value added customer relations; that is, giving the customer MORE than what
It is not a tired re-hashing of the
1980's customer service themes; not old material re-warmed for new audiences.
Rather, it is a truly dynamic practical program that focuses on NO-COST or LOW-COST
things that any person can do to improve their customer services!
This seminar will put money
in the attendees' pockets before it is over!
Some seminar contents:
What is customer service?
What does it mean to be value added?
Why do people STOP doing business
How can you keep old customers with
How can you attract and keep new customers?
How do you develop and implement a
customer service plan?
How to present effective no-cost staff
How to coach better performance
How to K.I.S.S.
The value of receiving complaints
How to take advantage of complaints
The complaint log and follow-up
How to handle an angry customer
Dealing with people
This is just a partial list of subjects
that can be covered in this seminar. It can be customized to meet the specific
needs of any client.
The program is designed to be presented
in short-seminar form and in half-day or full-day sessions. Obviously, the
longer the session, the more topics that can be covered and in greater depth.
In all presentations, however, specific
practical information is presented that the attendee can implement immediately!
This is not a pie-in-the-sky theory program, but a presentation that is designed
for immediate implementation!
This presentation can have a two-pronged
1. Designed for and delivered to the
owner or manager of a business or company who will tehn take the material home
to use in his/her situtation
2. Designed for and delivered to employees
of a business to impress upon them the NECESSITY of being customer-oriented and
friendly. (Sometimes it is better for an outsider to give your employees this
message rather than the boss!)
Working with volunteers?
This program can also be directed
volunteer help as well as paid employees!
Different emphasis is placed when presented
to non-paid workers.